Thank you for choosing GuanacasteHeritageTours.com Here are the terms and conditions for our package deals. To ensure you understand the conditions of your particular package deal, please read the following terms and conditions.

PACKAGE DEALS are considered the combination of one or more LAND SERVICES involving one or more suppliers. Under this consideration, GuanacasteHeritageTours.com describes below the general terms and conditions for all PACKAGE DEALS offered in its website.

PAYMENT POLICY:

GuanacasteHeritageTours.com will accept all major credit cards (USA issuing bank), company checks, personal checks, money orders and cash. Your credit card statement may reflect at least two entries, from airlines INVOLVED and from OUR Company but always for the same total travel plan package quoted and sold. If a debit/ check card is submitted by the client we are not responsible for any bank overdraft fees or any other charges that might be charged by your bank. All prices are quoted in US Dollars and are based on exchange rates at the time this product was purchased. As per industry standards published prices are per person, based on double occupancy and are not subject to itemization. All prices are subject to change without notice until full payment is received.

AIRFARES

Airfares included in Package Deals require immediate payment and ticketing. All airfares purchased as air only without packages require immediate payment. Air tickets are non-refundable, non-endorsable and non-transferable. Once the ticket is issued, you have 24 hours only to make any exchange without penalties. Itinerary changes may be permitted for a substantial fee of at least $200 and must be done at least 48 hours before the original departure date; otherwise your ticket will have no value. Itinerary change fee depend on airline own policies at the time of purchase, name changes are not permitted. Please ensure the passenger names are exactly as in their passports before you order the tickets. As you receive the itinerary, you have 24 hours to verify that the names and dates are correct, after that the information within is considered accepted. Airfare rules for group reservations have their own Terms and Conditions, which will be explain to you at time of booking.

CANCELLATIONS AND CHANGES FOR LAND SERVICES:

Cancellations: If cancellation is received in writing by GuanacasteHeritageTours.com at least 48 hours prior to departure, it will be subject to a minimum $25 administrative fee per person plus the applicable supplier cancellation fees. Some services reserved for special dates (New Year's Eve, Easter Week) are non-refundable. Different cancellation penalties may apply during holiday periods and special events such as carnivals and festivals. We strongly recommend that you purchase trip cancellation insurance to cover such cancellation fees. Travel Insurance coverage will not cover our internal cancellation fees.

Changes: Changes must be made before your original departure date; otherwise, the cancellation policy will be applied. For a confirmed booking with a departure date longer than 45 days, any change is subject to a fee Instant Purchase: All packages deeply discount call instant purchase are non-refundable

REFUNDS:

Any claims for refunds must be made IN WRITING within 30 days of scheduled return. All negotiable vouchers and/or air tickets must accompany the claim. No refunds will be made for features included in our itineraries that travelers chose not to take part in. No refunds will be made for missing transfers, sightseeing tours, hotel reservations or any other pre-booked service due to changes or delays in airline schedules. GuanacasteHeritageTours.com will not refund any money for changes in travel arrangements made by the traveler after the departure date. Any service issue affecting the quality of the guest's hotel stay must be addressed directly with the hotel's management at the time the issue arises since refunds cannot be given for such inconveniences. No guarantees or warranties express or implied, are made that the package deal will meet all of the traveler's expectations.

TRAVEL DOCUMENTATION:

Our agents cannot be expected to know all documentation requirements for your trip. No refunds will be entertained for passengers who cannot embark on an aircraft due to incomplete documentation. All travel documents or required vaccination are the responsibility of the passenger. A valid passport is required in most cases. It must be valid six months after return to U.S. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed. It is suggested that all passengers, regardless of the passport they hold, check with the appropriate consulates to determine if any visas are needed. Securing any needed visas is the responsibility of the traveler.

NOT INCLUDED:

• Additional expenses such as laundry, alcoholic beverages, excess baggage charges, baggage insurance, meals (except as indicated in itineraries) or items of a personal nature.
• Tips and gratuities of any kind.
• Some entrance fees to National Parks, Museums, and Attractions may not be included, and must be collected in cash on location.

RESPONSIBILITY:

GuanacasteHeritageTours.com acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. The passenger's tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. GuanacasteHeritageTours.com reserves the right to make any adjustment or change in its terms and conditions policy without prior notice.

CHOICE OF LAW AND VENUE:

All questions of law in any action based upon any claim of breach of this agreement shall be determined in accordance with the laws of the Republic of Costa Rica, as existing at the time of such action. Any action brought by either party based on any claim arising under or as a result of this contract or based on the package deal of which it is apart, shall be brought in a court of competent jurisdiction.